Support - DaFang AI

Service

Always prepared
24 hour support

Providing after-sales and engineering service support

Maintenance Services

Maintenance Rules for Dafang Construction Robotics:

Daily Cleaning: Construction robots must undergo thorough cleaning after each operation. This includes sensors, feeding pipelines, discharge switches, nozzles, and any contaminated areas of the construction module.

Monthly Maintenance: Clients are required to perform minor maintenance once per month. The specific maintenance procedures shall be carried out in accordance with the Robot Maintenance Manual.

Yearly Maintenance: Major maintenance shall be performed once per year. The procedures shall follow the Robot Maintenance Manual and must include product upgrades and replacement of fatigued components.

For new machine purchases, we provide one complimentary major maintenance service within one year of purchase, one Dafang AI engineer will visit the client's site to perform one free maintenance service on the robot.

After-sale Service

Yearly Service:Response within 24 hours of malfunction, and restore service at site within 3 working day, parts included
Gold Service: Response within 24 hours working time on any malfunction, and restore service within 7 working days, parts included
VIP Customer Service: Response within 24 hours working time on any malfunction, and restore service within 5 working days, parts included
Partner Service: Response within 8 hours working time on any malfunction, and restore service within 3 working day, parts included

Q&A

Q&A

Which of the following sensors are present in your robot?

Contact sensors
Vision sensors like cameras
GPS
LiDAR
Inertial Measurement Units

What is the power source of the robot?
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Power Outlet：220V 16A
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How long is the working time?
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24 hours
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What is the maximum height reach（in meters）？

DF062：6 meters
DF033: 3.3 meters
DF201：20 meters

What is the painting speed of the robot?
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1500 square meters/ 8h
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What is the daily set-up time (begin painting) of the robot (in minutes)?
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5 minutes
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What is the daily cleaning time (At the end of the day) of the robot (in minutes)?
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10 minutes
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What type of paint can be used?
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Gypsum, Painting
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What are the width, length, and height of the robot?
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DF062: 1665*860*1726 mm
DF033: 1065*685*1800 mm
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What is the total weight ？
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DF062: ≤200 KG
DF033: ≤120 KG
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Hong long is the Minimum Turning Radius?
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1100 mm
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What is the intended work environment of the robot?
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Indoor
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Real-time 3d scanning ability?
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Yes
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How is the quality of the painting?
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Better than human painting
```

How to address the robot malfunction alarm?

Robot alarms are generally protective alarms. You only need to click on the APP and follow the prompt steps to troubleshoot the problem.

Certificate

Robot video

Training Video

FAQ:https://www.youtube.com/playlist?list=PLiRC6IK-ashY_3Pr7lH_oHzf1kNcWvsG8
DF062 operation: https://www.youtube.com/playlist?list=PLVqoJ6qkHFqc
DF062 Maintenance: https://www.youtube.com/playlist?list=PLCWBDr16rbxA
DF033 operation: https://www.youtube.com/playlist?list=PLTxhVYHkRh9E	
DF033 Maintenance: https://www.youtube.com/playlist?list=PLiRC6IK-ashYw1F_6OI4XwI7vk8OSVLsG	
DFG800 Maintenance: https://www.youtube.com/playlist?list=PLPOT-nYbHI3Q